Today’s post is by Diane Polnow, owner and founder of Elite Sales Leaders.
Do you get frustrated working with people who don’t have the same motivation, work ethic, or desire to succeed as you? I understand how it feels. It’s not easy.
So here are some tips on how to identify whether you have a team of top performers.
Tip #1 – Desire and Motivation: Do they even have the desire and motivation to be a top performer? Are they willing to put in the time and effort? You may be, but they may not. I’ve worked with people who are content with average performance. If they don’t have the desire or motivation, you’ll need to work with what you have until you can make changes to replace them.
Tip #2 – Skills: Do they have the right selling and interpersonal skills? Have they been properly trained? Take time to consistently provide the tools and techniques they need to excel. If they aren’t willing to sharpen their skills and continue to grow, you can’t force them. Once again, you’ll need to work with what you have until you can make changes to replace them.
Tip #3 – Attitude: Do they have a good attitude? Some may have a sense of entitlement or know-it-all attitude because they’re tenured. They feel that, because they’ve been with the company for a long time, they should get special treatment. Their peers notice and question this attitude.
Tip #4 – Responsiveness: Are they responsive to emails and phone calls or are they disrespectful? I’ve worked with people who didn’t think twice about not responding. And I was shocked at how people thought it was okay to be so disrespectful to supervisors, teammates, peers, or customers. Take time to evaluate your team’s attitude and ensure you have a team of positive people who are not tainting others.
Tip #5 – Coaching and Feedback: Are they open to coaching and feedback? It’s painful to work with someone who has enormous potential – but who resists coaching and feedback. To me, school is always in session for pros. I’ve spent thousands of dollars on my own personal growth. Even if someone doesn’t want your coaching and feedback, it’s your job and responsibility as a leader give it to them anyway. You don’t have to give up just because they do.
If you discover you don’t have the team you’d like, then it’s time to make some changes. Don’t wait. Start now.
For more information about how you and your team can rise to the top and be part of the elite, go to www.EliteSalesLeaders.com. And watch our YouTube video, “Successfully Identify if You Have Top Performers.”
I look forward to hearing how you rise to the top and join the elite!