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« Part II: 10 Ways Configure/Price/Quote (CPQ) Software Can Skyrocket Your Revenues | Main | Summer Reading for America’s Best Sales Teams »

07/06/2011

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J. Mark Walker

Several years ago I met with a prospective client's project team. They were looking for customer service training to help establish a customer-centric culture. They discovered during our discussions that our program was a solution to their desire to change the perspective of their employees from the "transaction" to meeting the customer's needs. They expected a "customer service" program, but they saw a culture change solution. And it was a great success.

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