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« Do You Think Selling Is Tough? Try Selling Lemonade in Oregon! | Main | Do Your Customers Sabotage or Promote Your Success? Part II »

08/24/2010

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Small Business Answering service

Customer service has always been the best form of marketing. We have always known the importance of customer service and how it can boost customer retention and better word-of-mouth. Satisfied customer may help you promote your business through word-of-mouth.

acg boots

I read so many different articles.butI like your articles,and hope you will write more,and better.i will assit to reading them,thanks.

acg boots

I read so many different articles.butI like your articles,and hope you will write more,and better.i will assit to reading them,thanks.

acg boots

I read so many different articles.butI like your articles,and hope you will write more,and better.i will assit to reading them,thanks.

Paulcastain

Looking forward to Part II and will add Fred's book to my ever expanding amazon wish list :)

Thanks!

Respectfully,
Paul Castain

gerhard

Steve,
Sam's comment was not about his company, but about his views of the customer. If Sam was alive today, he'd probably fire a lot of his people.
Gerhard

Steve Watts

Interesting that Wal-Mart is used as an example of customer-centricity here.

I personally go out of the way to avoid Wal-Mart entirely, because their overall customer experience is horrible.

Dirty, dark, unlit stores with almost zero service from employees, with prices that are really not much more competitive--and my experience is not unique, based on their losing market share to Target, Costco, and others.

The "story" of Wal-Mart has changed to what NOT to do for clients in the last 5 years.

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